Here’s a guide to help you set up Freshchat – WhatsApp in accordance with the sales funnel to help your sales team achieve their goals.
#Whatsapp for sales full#
At Freshworks, we have a full blown messaging solution called Freshchat that makes purchasing and selling a frictionless experience. Who’s going to be the Boyle to your Jake? The Chewie to your Han? The Clyde to your Bonnie? With people working remotely, with your sales team working remotely, how do you equip them with the best solutions to help them give their best week in, week out? And that has never been truer before than now, especially for Sales leaders. Leaders must learn to adapt in the face of adversity. Now that you have chosen the right piece of tech that your customers love, what about your team? With WhatsApp Business API, your organization can now have an increased reach, achieve greater open and click rates compared to traditional channels like email or phone (70% compared to 35% in emails) automatically leading to greater conversion rates.
68% of WhatsApp users agreed that it’s the easiest way to connect with a business. People are edging more towards messaging apps to connect with their friends and family and want to connect with businesses on WhatsApp too. Fun fact: There was a 148% increase in messages sent via WhatsApp during the onset of the lock down (Q2 2020). With more than 2 billion users across the world, it’s the biggest messaging app out there blowing other apps out of the water. When you are scanning through apps that solve for these conditions, who’s your obvious winner? WhatsApp, duh. When you’re picking this piece of tech, your silver bullet, it should satisfy a few conditions, conditions that I am listing belowĪnd what other app that satisfies all these and throws them out of the ballpark? Your business is trying to find the silver bullet. With reduced footfall in stores, your organization is undergoing a rapid digital transformation.
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